How can I pay for an order on Peggy's Pointe?
We currently accept Bank transfer, Visa, MasterCard, and Verve for all orders. However, some customers could pay cash on delivery or use POS. On delivery payment is available to customers in Lagos only.
How can I get help with my order if I need it?
We are committed to making shopping experience easy for you. If you need any assistance kindly contact Peggy’s Pointe customer service team:
Call Us: Our customer service team can be reached between 10.00am and 6.00pm on +2348091454943 (Monday to Saturday, excluding public holidays).
Send us an email: Our customer service team looks forward to helping you with your orders. We will respond to your email as quickly as possible and orderly. Send your email to ‘firstname.lastname@example.org’
What if the desired item(s) I ordered runs out of stock ?
We are very sorry that your desired item(s) is out of stock at the moment. However, you can send us an email requesting that we add you to our notification list for such item. Kindly include the details of the item as seen on the website, in the mail.
Whenever your desired specification is available, our team will contact you directly and update you via email. Please note that Peggy’s Pointe notification list does not necessarily hold an item for you because items are available on ‘first come first served’ basis. Kindly place your orders as soon as you get notification that your desired item is available.
I got an error message while placing an order. What went wrong ?
Please confirm that you have selected an amount for the number of items that you wish to order
Also, kindly double-check if you have filled in your billing and shipping addresses properly.
Can I return or exchange my purchase ?
Your satisfaction is important to us. If you have ordered a wrong product, you can return it to us.
If you are not satisfied with your purchase due to a fault of ours, you can return your item(s) for a full refund or you can exchange it for another pair of product(s). We offer a 3-working day return policy effective from the day you take delivery of your product. (Returns must be unused, in the state you received them, and in the original packaging.) Before returning the item, please email email@example.com with a return request. We will happily exchange, or refund you for the item at your request as long as the item is returned in exactly the same condition as it was received.
The return shipping will be free if the return is due to incorrect, damaged or faulty goods. Otherwise, you will bear the cost of shipping the item(s) back to Peggy’s Pointe. Returns should be addressed to Peggy’s Pointe, Lekki. Please item(s) should be returned in the same condition as when received with proof of purchase (order number, delivery note and/or invoice), and in the original packaging. Upon the return of an item and due verification, you will receive a refund as soon as possible.
What can cause the delay of my order ?
Usually, orders are delivered promptly. However, if the information you provided does not correspond with your bank details (including email address, phone number, and home address), your order may be delayed. Also, if you prefer your order dispatched to a different address from the billing address provided, your order may be delayed.
How long does it take to get money back on returned item(s) ?
Upon the receipt and inspection of your returned item (usually within 72 hours of receipt) the processing of your refund will begin, it will be automatically applied to your credit card or your original mode of payment within 3 days. Please note that depending on your debit card processing company, it may take an additional 3 to 10 working days after your credit is applied for it to post to your account.